Category Archives: Personal Rants

Tweeted Debit Cards. Information Security Fail

When I first came across this news item I assumed that the cards that were appearing were stolen. I assumed that some hacking organisation such as Anonymous had somehow gotten hold of a large cache of debit & credit cards. Surely they were photographing these cards and it was these malicious individuals who were causing misery to some unsuspecting victim who was unaware that there were photographs of their financial instrument appearing all over the web. If you though this too then you would be excused for your simplistic ignorance. Never under estimate the depths of idiocy that seemingly intelligent human beings are capable of. Continue reading

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What does your mobile phone company know about you?

German politician Malte Spitz went to court to obtain the information that his mobile phone operator, Deutsche Telekom, gathered (and kept) about his activity. The results astonished him Continue reading

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Why Irish Sales People Suck

Where does this epidemic of terrible sales people come from, is a question that really needs to be asked. The answer is actually quite simple but the antidote to the problem is far from easy to administer. The problem lies right at the top of the organisation. Senior management in a lot of these firms tend to be people who should never have been given the job in the first place. Continue reading

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Dunnes Stores Customer Care Less Policy

Every time without fail I have entered Dunnes Stores I have witnessed this policy of customer care less. It is obviously not a priority to look after customers. In fact I’d go as far to say that customers are one of the lowest priorities. Continue reading

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Orderly exit from the Euro plan by Capital Economics wins Wolfson Economics Prize

A team from Capital Economics led by Roger Bootle has this morning been announced the winner of the £250,000 Wolfson Economics Prize. The winning entry outlines the smoothest process by which a member state could exit the Eurozone. Continue reading

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Guy Kawasaki, 12 Things I learned from Steve Jobs

Guy Kawasaki is one the greatest venture capitalists in the world. Guy learned his craft from one the best entrepreneurs that has ever graced this earth, Steve Jobs. His Bio is one of involvement with some the greatest tech companies in the world. In the following video he gives his 12 things he learned from Apples Steve Jobs. Continue reading

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How To Sell & Why Sales People sell

How To Sell & Why Sales People sell

There is a very bad perception of sales people generally in the minds of the average Joe. I always find it funny when I’m out at an event and someone asks me what I do for living. Among all the things I do I am a sales man first and foremost. I make no apology for being a member of the most important profession on the face of the planet. No other profession on earth comes anywhere close to the importance of the noble art of salesmanship. Every other profession and skill exists to service what we do with no exception. They are our unknowing servants and will never realise their place in the grand scheme of things. We like it that way as it allows us to ply our skill and trade without the hindrance their knowing would bring.
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Customer Service, A Sales and Selling Tool

If you learning how to sell or brushing up on your old sales and selling skills then there is a lesson to be learned from the following anecdote that happened to me last week. I’m always interested to see customer service, sales and selling skills at work. It’s the anorak in me to watch how policies play out in the real world. I really don’t understand companies who make getting rid oif customers a priority when they want the opposite. Every now and again they come across someone like me that really puts their policy to the test. Continue reading

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Firing The Customer or no Sale here

I know its alien to any good salesman to turn down a sale and money. But sometimes firing the customer is not only the rationale thing to do but it is also the fiscally responsible thing to do. I can see sales people everywhere looking at this in disbelief with a lot of head shaking and hand wringing. I had to do it recently and it is never a nice thing to do. Continue reading

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Ice Cream Cake Recipe

Ice Cream Cake Continue reading

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